Frequently Asked Questions

Let us take the confusion out of developing your next project. We want to make sure you are armed with all the details and information you need to choose the company who is right for you!

Web Design Process

What does a website cost?

Most websites will cost $1500. To get a better idea of the cost of what you want to build, give us a quick phone call or email. We’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have, your graphic design needs, etc. Then we’ll be able to give you a ballpark figure.

Do I need to pay for the whole website project upfront?

We do 1/2 upfront and the other 1/2 is due when the project is completed.

Will I be able to make website changes myself or will you do it?

Absolutely! You’ll have several options for managing your site after it’s completed. We encourage our clients to maintain their own websites once they’re launched. All of our websites are built using WordPress, so that you can update it yourself. We’ll make sure you know how to use WordPress before we turn over the website to you.

Generally, we expect there to be minor updates within the first 30 days after launch, so those are free. Updates after that are $35/hour, although we won’t nickel and dime you on updates – if you need something simple like an address or phone number changed, we don’t charge you.

Will you be providing me with website mockups?

Yes, we provide website mockups. These mockups are the first step in our design process. Once we show them to you and come to an agreement about the website’s design, they’ll be the basis for your new website design. We will work on mockups, until you are 100% satisfied.

How many changes may I ask for my custom website design?

Unlimited changes can be applied to your website design, we will work on mockups, until you are 100% satisfied.

Who writes the copy/text for each of the pages on the website?

You are responsible for writing the copy/text for your website or we can provide a content writer for an additional fee. We will place your supplied copy on the website for you if you already have the content.

When will you start working on my custom web design?

We will start working on your custom web design project as soon as we receive your design request and 1/2 payment.

How long does it take to design a custom website?

Each website project is different but typically takes 1 week on average to finalize the new custom website design, then and another 1 week of time to code.

Do you provide web hosting services?

No we do not and make sure to be cautious when other companies say they offer web hosting.

Most real web hosting companies have massive data centers that have hundreds of employees, triple power redundancy (in case of a blackout in the region) and 24-hour security staff guarding the facility.

When a local web developer claims that they also host web sites, they’re almost certainly just a middleman for a real web host. That means that they mark up the cost of hosting and pass it along to you. And it means that if your server ever has a problem, you’ll have to go to them and they’ll contact your host for you. Are they on call 24-7? Of course not. Another major disadvantage to using a web developer as a host — if you’re ever dissatisfied with their service, they control the server that hosts your site. Extracting your company from the relationship could be very difficult.

Can I see how many visitors I have to my website?

Yes, you can. We can set up a free Google Analytics account for you, which will automatically record information about your website’s visitors.

Logo Design Process

What does a logo cost?

The cost for a new custom logo design would be $250.  We would go back and forth with you until the design is perfect.

When will you start working on my logo design?

We will start working on your custom logo design project as soon as we receive your project details and payment. You can expect your first mockup within 24-28 hours after we receive this information.

How long does it take to design a new logo?

Each logo project and customer is different but on average it typically takes 1-2 weeks to complete the process and to finish the final files.

Can you redo my existing logo design?

Yes. Please provide us with the latest version of your logo design.

What if I don't like my initial logo design?

We will work with you to come up with another new mockup. (we will keep repeating this process until it’s perfect)

How many changes may I ask for my logo design?

Unlimited changes can be applied to your chosen logo design, until you are 100% satisfied.

Who keeps the rights of the created logo design?

All the rights of the logos we create for our customers belong to our customers.

What kind of logo files do I receive?

We usually provide the following types of final files for the logo designs created: AI (vector), PSD, EPS, GIF, JPG, TIF, PNG. If you need any other formats, just let us know.

What are these file formats?

AI Vector Image File Format

AI is a file extension for a vector graphics file format used in an Adobe Illustrator drawing. Adobe Illustrator is a popular vector graphics-based drawing program.  The AI format is a strictly limited, highly simplified subset of EPS. AI stands for Adobe Illustrator.

PSD Photoshop Image File Format

PSD files are proprietary formats used by graphics programs. Photoshop’s files have the PSD extension and is the preferred working format, as you edit images in the software, because only the proprietary formats retain all the editing power of the programs. These packages use layers, for example, to build complex images, and layer information may be lost in the non-proprietary formats such as TIFF and JPG.

EPS Vector Image File Format

Encapsulated PostScript (EPS) is a standard file format for importing and exporting PostScript files. It is usually a single page PostScript program that describes an illustration or entire page. The purpose of an EPS file is to be included in other pages. Sometimes EPS files are called EPSF files. EPSF simply stands for Encapsulated PostScript Format.

GIF Raster Image File Format

GIF creates a table of up to 256 colors from a pool of 16 million. If the image has fewer than 256 colors, GIF can render the image exactly. When the image contains many colors, software that creates the GIF uses any of several algorithms to approximate the colors in the image with the limited palette of 256 colors available. Better algorithms search the image to find an optimum set of 256 colors. Sometimes GIF uses the nearest color to represent each pixel, and sometimes it uses “error diffusion” to adjust the color of nearby pixels to correct for the error in each pixel.

JPG Raster Image File Format

JPG is optimized for photographs and similar continuous tone images that contain many, many colors. It can achieve astounding compression ratios even while maintaining very high image quality. GIF compression is unkind to such images.

TIFF Raster Image File Format

Tiff is, in principle, a very flexible format that can be lossless or lossy. The details of the image storage algorithm are included as part of the file. In practice, TIFF is used almost exclusively as a lossless image storage format that uses no compression at all. Most graphics programs that use TIFF do not compression. Consequently, file sizes are quite big. (Sometimes a lossless compression algorithm called LZW is used, but it is not universally supported.)

PNG Raster Image File Format

PNG is also a lossless storage format. However, in contrast with common TIFF usage, it looks for patterns in the image that it can use to compress file size. The compression is exactly reversible, so the image is recovered exactly

What if I need additional work down the road?

The final files provided will work for most applications you run into down the road. If anything comes up, we are happy to do any small/quick changes for you free of charge, or else just $30 per hour for additional work.

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